general

How can I get free shipping?
Sign up for a recurring order!  If you take your multivitamin once a day, then you know you need a new bottle of multis once every 30 or 60 days. Set this up in advance and get FREE ground shipping. All you have to do is add the item to your Shopping Cart, and when we ask if you’d like us to ship the item to you periodically, say YES!  Just tell us how often you’d like it shipped, and select or set up a billing profile. You will also qualify for free ground shipping when your order total is $80 or more (exerspy armband and display excluded).

Once I’ve placed an order, when will the products actually be shipped to me?
If you place your order prior to 5:45 am Pacific Time on any business day, your order should ship within 24 hours of when you placed the order. Orders placed after 5:45 am Pacific Time will generally ship within 24 – 48 hours.  No orders are processed or shipped on weekends. If you need to receive your order by a specific date, please choose expedited shipping (Three-Day or Next Day Air), or call Customer Service for assistance at 877.436.8348 (8 am to 5 pm Pacific time, Monday through Friday).

What do I do if my credit card is declined?

Try entering your information again, and if that doesn’t work you may need to use a different card or check with your bank/creditor to make sure there aren’t any problems with your account. Please note: Our system requires that the billing address you provide to us match the billing address your bank/creditor has on file for the card you’re using.

Do you charge sales tax?
Taxes are collected in applicable states in the US and Canada.

What is the dotFIT Guarantee?
If anything fails to meet your expectations, let us know and we’ll make it right.  We’ll either replace it, or give you your money back.* It’s that simple.

*Does not apply to clearance items. Exchanges and returns must comply with the dotFIT Return Policy.

What is your return policy?
We will make every effort to provide a refund or replacement if you are dissatisfied with our products.  Please read our complete Return Policy. You can reach Customer Service for returns and exchanges at 877.436.8348.

Who do I contact if I have questions about specific products?
You can call our R&D team (877.436.8348), or you can send an email (just click on Contact Us, fill out the email form and please select Product Question as your reason).

Where can I find more info on your products?

Go to learn and click on product info.  There you’ll find consumer-friendly versions of our product briefs (written by our R&D team).  You can also take a look at our Supplement Reference Guide, which is where we cite all the third-party studies and articles on which our products are based.  And of course, you can always call our R&D team at 877.436.8348.

How do I cancel my dotFIT Me Program subscription?

It’s easy – just log in with your dotFIT user name and password, click on My Account, and click on Orders and Subscriptions.  Then click “Cancel my subscription” below the dotFIT Me logo.

Why can't I delete my Billing Profile?

You can!  But there may be a step you are missing. If you have a recurring order, each item in your recurring order is tied to a billing profile.  You must change the billing profile for each item, and then you can delete the profile.

Here's an example. You have a Visa card that you use for your recurring orders and it's about to expire.  You want to delete that profile and create a new profile for your American Express, and then use the new AmEx profile with your recurring order.  Here are the steps you need to follow:
  • Create a new billing profile for your American Express card (click on My Account after you've logged in, then click on Account Information -- once you're on this page you'll see a link to CREATE NEW BILLING PROFILE)
  • After creating your new profile, click on Manage Recurring Orders from the My Account page
  • Click EDIT for each item in your recurring order
  • When the details appear for that item, notice the Billing Profile information. Click on the drop-down and select your new American Express card
  • Do this for each item in your recurring order
  • Once this is complete, go to Account Information and click on the garbage can next to the billing profile you'd like to delete (your expiring Visa card, in this example)
Questions?  Just call us at 877.436.8348.