How can I get free shipping?
We offer multiple free shipping options:
- $4.95 A Month for Free Shipping on any order.
- $49.95 A Year for Free Shipping on any order.
- $80 Minimum order automatically qualifies for free shipping.
- *Recurring orders over $20 ship for free after the first order.
What do I do if my credit card is declined?
Try entering your information again, and if that doesn’t work you may need to use a different card and/or check with your bank/creditor to make sure there aren’t any problems with your account. Please note: Our system requires that the billing address you provide to us match the billing address your bank/creditor has on file for the card you’re using.
*Error message will be listed on the estore page with further explanation.
What is the dotFIT Guarantee?
If any dotFIT Product fails to meet your expectations, let us know and we’ll make it right. We’ll either replace it or provide you with a refund within 30 days of delivery date*.
*Does not apply to clearance items. Exchanges and returns must comply with the dotFIT Return Policy
What is your return policy?
We will make every effort to provide a refund or replacement if you are dissatisfied with our products. Please read our complete Return Policy
Do you charge Sales or VAT Tax?
Yes, for the following US States: CA, CT, FL, GA, HI, IL, KY, LA, MD, MN, NJ, OH, NC, NV, NY, TX, UT, VA, WA, WI
Canadian Provinces: CA, AB, BC, MB, NM, NL, NT, NS, NU, ON, PE, QC, SK, YT